Refund policy

The COMPANY, supporting the E-Commerce, enables you, through the completeness of the descriptions which it posts on its pages, to enjoy the privilege of direct contact with the products it has from your computer screen quickly and easily.

Wanting to highlight the benefits of using the internet in our daily markets, we list below the terms and conditions for returning defective or non-defective products.

A) Returns of Products due to wrong delivery

In all cases in which other than the sold goods are delivered, by type or quantity or there is a lack of property, which has previously been agreed in writing with the COMPANY, the customer returns the products for inspection and detection of error. In this case the costs of returning the products to company as well as the costs of return to the customer are borne by the COMPANY as long as the method of return proposed by the company is observed.

B) Returns of defective products

In case it is found that the item has a manufacturing defect, if this is confirmed by the COMPANY itself, the COMPANY provides the guarantee of good operation directly and the following applies:

- The return of the product to be replaced should be done together with all the documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging. If it is a defect found later after delivery and the packaging does not exist or also if the product packaging was received by the distributors during the delivery of the item the product packaging is not required.

- The return of the products will take place, through a transport company. In cases of return by courier, the customer is charged with the shipping costs to the COMPANY and the COMPANY is charged with the shipping costs of the replaced or repaired product.

- After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check.

- If the defect is found, the product is repaired or replaced, otherwise the transaction is canceled in case it is not possible to repair the product in a reasonable time. In case of cancellation of the transaction, the refund of the original purchase is made in the same way as the initial payment of the customer to the COMPANY.

- In particular, in case of debit by credit card the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract drawn up with the customer without the relevant liability of the COMPANY most. The COMPANY, following this information, bears no responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of payment in cash, if the customer had chosen the option "collection from the headquarters of the COMPANY", it will be refunded to him by any employee of the COMPANY. In case of payment by bank transfer, a reverse bank transfer will be made from the accounts of the COMPANY to the customer.

- In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of his claim. against the customer.

C) Returns of products considered defective upon delivery (DOA)

The return of the products, which are considered defective upon delivery (DOA) will be accepted within seven (15) calendar days from their delivery to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging. In these cases the following applies:

- The product is received and checked to determine the defect reported by the CUSTOMER.

- Provided that they have been previously received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of unavailability with another new product of similar quality and price, otherwise in case the customer does not want replacement, will The return of the money of the initial purchase to the customer is made. The return of the money is done in the same way as the initial payment of the customer to the COMPANY was made.

- Shipping costs both for the return of the products to the COMPANY and for the return to the CUSTOMER of the replaced product are borne by the COMPANY.

D) Return of non-defective products - Right of unjustified withdrawal from the customer

The customer has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and even when there are many products in the same order from the delivery of the last while when there is an obligation to deliver products at regular intervals from the delivery of the first. The withdrawal is made under the following conditions:

- This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all the accompanying forms and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.

- The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it.

- The consumer must return the product / products (s) within 15 days from the day he notified the company of his request for withdrawal, in accordance with the terms of this paragraph.

- Following the withdrawal statement, the COMPANY is obliged to return the price received within 15 days from the receipt of the products.

- Delivery shipping costs are not refundable if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.

- The refund to the customer will be made by the same means by which the initial collection was made. Specifically in the case of debit by credit card as follows: in case until the withdrawal and return of the item the price has been paid to the COMPANY by the Bank, the COMPANY will be obliged to inform the Bank for the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of payment in cash, if the customer had chosen the option "collection from the headquarters of the COMPANY", it will be refunded to him by any employee of the COMPANY. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer.

- The customer is liable to compensate the company if he made use other than that intended by nature of the product, in the period until the declaration of withdrawal.

- In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the provided until the withdrawal statement.

- In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to go unilaterally and without any other in full or partial offset. of this claim against the customer.

Exceptions to withdrawal

There is no room for retreat

- Service contracts after the full provision of the service, if the execution started with the prior explicit consent of the customer and with his acknowledgment that he will lose the right of withdrawal as soon as the contract is fully executed by the supplier

- Supply of goods manufactured according to the specifications of the consumer or clearly personalized.

Withdrawal form

The declaration of withdrawal is made in writing or electronically with a simple letter in which the details of the document (number, date, name), the description of the product for which the withdrawal is exercised as well as contact details of the withdrawn.